Secret Shopper Summary


When looking for a book today, I went to the reference desk and asked the librarian to help me find some books that I would enjoy. First, she asked me what kind of books I liked, I said Romance and Historical Fiction, and she immediately led me to the special boxes of romance the library had specifically curated for Romance month (February).  I looked through those for a while, and then she asked me a few more questions, mostly whether or not I had read certain titles. Through asking those questions, she found me a few more choices. The last few suggestions were brought out after I told her I was curious about popular titles.

Interestingly enough I didn't see her use any tools. It impressed me very much that she came up with so many suggestions off the top of her head. Another thing I was happy to see her do was show me around the fiction section since I mentioned I hadn't been there before.

Overall, I think this was a successful experiment. I left the library with three checked out items, two books she recommended to me by handpick, and one that I found in the romance bin she pointed out to me.

Furthermore, I do not think this experience was completely what I expected because it started off very slowly, with her only asking a couple of questions and going back to the desk. I was not expecting her to pull so many titles, I also wasn’t expecting her to be so thorough in showing me around because it seemed like a busy day.

To conclude, I learned a lot from this activity. I was able to find a few new books to read and learn my way around the library. I found this librarian to be very kind and helpful, and if I needed readers advisory assistance again, I would trust her to help me find more great books.


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